Return Policy
At ReelMart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund process to ensure that your experience with us remains positive. Please read the following guidelines carefully to understand our return policy.
1. Return Eligibility
You can return items purchased from ReelMart within [number of days] days from the date of delivery, provided the following conditions are met:
• The item is unused, in the same condition as when it was received, and in its original packaging.
• The product is not part of the non-returnable items list (such as perishable goods, customized products, or products marked as final sale).
• The return request is initiated within the allowed time frame.
2. How to Return an Item
To return an item, please follow these steps:
1. Contact Us: Reach out to our customer support team at [email address] or through our contact page to initiate the return process.
2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Authorization: Once we process your return request, you will receive a Return Authorization (RA) number, which you must include in the return package.
3. Return Shipping
• Shipping Costs: The customer is responsible for paying the return shipping fees unless the return is due to a defective or incorrect item.
• Return Address: Once you receive the RA number, send the item(s) to the return address provided by our customer service team.
4. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed and applied to your original method of payment. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
5. Exchanges
If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the item you’d like to receive in exchange. Please follow the return instructions above.
6. Non-Returnable Items
The following items are non-returnable and cannot be exchanged:
• Customized or personalized products.
• Gift cards.
• Products marked as final sale or clearance.
• Perishable items such as food, flowers, or hygiene-related products.
7. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will assist you in arranging a return and issue a full refund or replacement at no additional cost. Please provide photographic evidence of the damage or defect when contacting customer service.
8. Order Cancellations
Orders can be canceled only before they have been processed or shipped. Once an order has been shipped, you will need to follow the standard return process for a refund.
9. Late Returns
Any return request made after the [number of days] return period will not be accepted. We encourage you to review your order as soon as possible upon delivery to ensure you are satisfied with your purchase.
10. Contact Us
If you have any questions about our return policy, or need assistance with a return or exchange, please contact us at:
ReelMart
Email: info@rafifintech.com
